Hippodrome online casino withdrawal time
Si vous recherchez à gagner, vous devriez préférer des jeux ludiques qui exigent à la fois un certain degré d’habileté et ne vous laisseront pas nus et sans le sou trop vite.
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Les jeux ludiques avec la meilleure chance pour joueurs qui savent réellement comment jouer (ou moins de bord de maison) sont : vous êtes enfin dans un casino bruyant et scintillant. Vous avez fait le plein au buffet et ça vous démange de jeter dés voir si la chance est de votre côté. Tiens bon, tiens bon, buckaroo. Vous avez peut-être de ambitions de gagner le gros lot et de vous retirer sur votre gentil privée, cependant cela n’arrivera pas ici. Le jeu est un bon soudain et peut offrir une belle ruée quand choses bougent en votre faveur, cependant c’est pas ce à quoi cela ressemble dans les films.
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La première chose que j’ai faite le le jour de mes 21 a été d’aller jouer plusieurs mains de blackjack, et nous-mêmes joue depuis. Je ne suis pas un gros bonnet, mais nous-mêmes m’y connais en casino. Si vous ne savez pas en où commencer, laissez-moi vous aider.
Ce que vous devez savoir avant de commencer
Vous êtes enfin dans un casino bruyant et scintillant. Vous avez fait le plein au buffet et ça vous démange de jeter dés voir si la chance est de votre côté. Tiens bon, tiens bon, buckaroo. Vous avez peut-être de ambitions de gagner le gros lot et de vous retirer sur votre gentil privée, cependant cela n’arrivera pas ici. Le jeu est un bon soudain et peut offrir une belle ruée quand choses bougent en votre faveur, cependant c’est pas ce à quoi cela ressemble dans les films.
- La maison est toujours un avantage : peu importe le jeu auquel vous jouez, la maison (le casino où vous jouez) a un avantage. Ils n’ont pas besoin de compter sur la chance pour gagner et gagner de l’argent, ils ont juste besoin de joueurs tel que vous. Les mathématique sont encore de leur côté. Sachez qu’en entrant, et ne présumez des fois que vous avez le dessus avec ces jeux. Les nains de victoire de quelqu’un en rapport aux milliers de victoires que la maison est remportées.
- La chance est le facteur important pour gagner : contrairement à la maison, vous devez compter sur la chance pour gagner de l’argent, la plupart du temps. Il existe des moyens de diminuer légèrement l’avantage de la maison sur vous en jouant intelligemment, prolongeant ainsi votre temps de jeu, par contre la chance est toujours le facteur déterminant de votre succès.
- Commencez parmi un montant fixe d’argent que vous êtes prêt à perdre : le jeu n’est aucun moyen lucratif de gagner de l’argent. C’est strictement quant au divertissement. Avant d’entrer a l’intérieur du casino, décidez avec si d’argent vous avez la possibilité confortablement vous permettre de jouer (ce qui veut dire : perdre pour toujours), alors suivez-le. Sortez de l’argent, après laissez votre carte de guichet automatique dans votre chambre d’hôtel. Ne retirez des fois plus d’argent pour récupérer ce que vous avez perdu. Créez des limites pour vous-même. Si vous ne pouvez pas vous permettre confortablement de le perdre, ne jouez pas. Désolée. Le jeu n’est pas conçu pour sauver gens de leur chance.
- Les mèches chaudes ne durent pas : si vous gagnez et que vous avez plus d’argent que vous avez commencé, pensez à arrêter. Au bout d’un moment, vous finirez parmi voir vos frousse et vous vous demanderez où sont passés achevés ces gains.
Enfin, je vous recommande de vous informer sur les récompenses et incitatifs offerts aux joueurs dans le casino dans lequel vous jouez. Ces logiciel ne vous coûtent couramment rien, cependant ils ont la possibilité vous accomplir gagner de l’argent, des prêts de jeu gratuits, des repas gratuits ainsi que des séjours non payants gratuit sans bourse delier en prime dans de pas mal gracieux suites. Vous dépensez auparavant de l’argent pour jouer, alors autant profiter de ces programmes. Cherchez un comptoir du service à la clientèle ou bien demandez à quelqu’un à la caisse.
Choisir les bons jeux pour jouer
Selon le type d’expérience qui vous intéresse, certains jeux amusants sont plus puissants à s’amuser que d’autres. Voulez-vous vraiment utiliser vos compétences pour essayer de gagner de l’argent ? Ou voulez-vous vous détendre et gobeloter des lunch gratuits ? Voulez-vous sentir le poids des frousse du casino dans vos droit ? Ou préférez-vous regarder une machine montrant des effets et des sons tape-à-l’œil ?
Si vous recherchez à gagner, vous devriez préférer des jeux ludiques qui exigent à la fois un certain degré d’habileté et ne vous laisseront pas nus et sans le sou trop vite. Les jeux ludiques avec la meilleure chance pour joueurs qui savent réellement comment jouer (ou moins de bord de maison) sont :
- Blackjack (simple jeu, dans l’hypothèse ou disponible)
- Vidéo poker (je suggère “double bonus” ainsi qu’à “double double double bonus”)
- Craps (quelques paris)
- Baccarat
Si vous recherchez juste à vous amuser avec un jeu facile à apprendre, cependant, nous-mêmes vous recommande :
- Machines à sous (note : les machine à désavantage à un penny ne coûtent pas seulement un centime pour jouer)
- Roulette (la caillou européenne est des taxe légèrement meilleures)
- Keno
Pendant que vous jouez aux machines à sous, vous avez la possibilité prendre des cocktails non payants gratuit sans bourse delier en prime avec les serveuses qui rôdent à filet près vous (toujours pourboires). La caillou est le plus facile des jeux ludiques de table – il suffit de parier sur ce sur quoi vous pensez que la petite boule blanche va atterrir, comme nombres impairs, nombres pairs, le rouge, le noir, et pourquoi pas des nombres rares (37:1 cote). Vous avez presque une chance sur de deux ans lorsque vous jouez aux cotes, aux paires, aux pourpre et aux noirs, alors c’est assez détendu. Enfin, le keno à été conçu pour évoluer en tant que joué pendant que vous prenez un cocktail, regardez la télévision, fumez une cigarette ou jouez à d’autres jeux. Vous choisissez quelques numéros sur une grille, placez votre mise, puis attendez de voir dans l’hypothèse ou vos numéros apparaissent. Voyez ça tel que une super bref loterie.
Connaître les techniques et apprendre stratégies de base
Si vous êtes nerveux à l’idée de jouer à un jeu de table comme le blackjack, commencez parmi choses faciles mentionnées ci-dessus et obtenez une idée pour établir des paris. Puis, lorsque vous êtes prêt, passez aux jeux amusants plus compliqués. Avant de vous asseoir à une table à enjeux élevés, prenez le temps d’apprendre le jeu d’abord.
Vous pouvez facilement trouver des tutoriels de jeu en ligne, comme ce manuel de blackjack, ainsi qu’à ce tutoriel de craps. Une recherche rapide sur google fera en sorte de trouver des oppression de guides pratiques, mais aussi des stratégies avancées pour augmenter vos chances – des plateformes web tel que wizard of odds. Si vous ne possédez pas le temps de faire des étude avant de toucher le sol, c’est bien aussi. Recherchez une table à faible mise avec une passager mise minimale, comme une table de blackjack à 5 $ en menotte (selon le casino et la nuit, 10 $ être le montant le plus bas que vous avez la possibilité trouver).
Approchez-vous de la table et dites or commis que vous aimeriez jouer, mais vous ne savez pas comment. Ils se feront un plaisir de vous apprendre, et vous montreront peut-être même comment bien jouer vos cartes dans l’hypothèse ou vous le leur demandez. Vous voyez, les croupiers gagnent beaucoup d’argent grâce aux pourboires des joueurs, il sera ainsi dans leur intérêt que vous réussissiez. Ils veulent que tu gagnes pour que tu puisses leur donner de l’argent ! Il est préférable de le perpétrer lorsque la table est vide pour ne pas ralentir le jeu pour les autres, par contre la plupart des gens comprendront ou bien passeront à distinct table.
Suivez l’étiquette du casino
Pendant que vous jouez, vous ne pouvez qu’être un client positif, gentil et intègre, même si vous perdez beaucoup de temps. Les croupiers seront plus gentils avec vous, serveuses de lunch viendront plus souvent à votre table, et autres joueurs l’apprécieront. J’ai eu des distributeurs qui m’ont donné des recommandations sur chacun menotte pour m’aider à gagner, des serveuses de cocktails qui m’ont apporté des ambigu d’or lieu de simples verres, et j’ai beaucoup ri avec d’autres joueurs parce que je n’étais pas un crétin. Si vous ne pouvez pas perdre légèrement d’argent tout en étant quelqu’un de bien, ne jouez pas.
Au-delà de cela, il y a quelques règles de base de casino que vous devriez suivre :
- Ne vous asseyez jamais à une table à moins que vous n’alliez jouer (pas de refroidissement regarder votre copain jouer). Et attendez que la main soit finie avant de vous asseoir à une table.
- Ne retirez onques votre téléphone lorsque vous êtes assis à une table. Ils vont te crier dessus.
- Ne touchez pas à votre mise jadis que vous l’avez placée et que la main/le tour/etc. Est distribué.
- Ne touchez vos cartes qu’avec une main. Ne touchez pas à vos avantage tandis que le croupière ne les est pas comptés face à vous et ne les est pas poussés vers vous.
- Ne retardez des fois le jeu pour agir tel que un hotshot (ne soufflez pas sur les dés, ne sautez pas, et pourquoi pas agissez généralement tel que dans l’hypothèse ou vous faisiez quoi que ce admettons d’important, même de loin).
- Donnez régulièrement un pourboire à votre croupier, soit en lui remettant un jeton et en lui disant clairement “C’est pour vous”, admettons en faisant un pari pour lui.
- N’essayez jamais de leur donner un pourboire en liquide, seulement des jetons.
- Onnez toujours un pourboire à vos serveuses. Je donne un jeton de 1 à 5 $ à tout qu’ils viennent.
Vous ne gagnerez peut-être encore pas d’argent si vous suivez ces règles, mais vous avez pas d’ennuis et vous passerez un bien meilleur moment.
Sachez quand arrêter
Le jeu composer une dépendance ; vous devez donc ménager et savoir lorsque il sera temps d’arrêter. Par exemple, les cocktails gratuits sont super, par contre il y a une raison comment se fait-il que le casino vous les offre. N’en descendez pas trop et devenez aventureux avec vos paris.
De plus, ne poursuivez jamais vos pertes. Penser qu’on peut soudainement redevenir chanceux et récupérer l’argent perdu, est un “sophisme du joueur”. Vous commencez à adhérer que vous avez droit à une grosse victoire, et que vous avez la possibilité récupérer tout votre argent si vous mettez plus d’argent dedans. Malheureusement, ce n’est pas comme ça que ça marche. Dès que vous commencez à entendre “si nous-mêmes joue encore un peu…”, arrêtez-vous immédiatement.
Enfin, évitez la ” vanité du joueur “, qui se manifeste lorsque vous êtes debout, que vous jouez avec vos boni ainsi qu’à que vous avez une sérieuse tendance. Vous commencez à vous expliquer : “je devrais peut-être parier plus puisque je vais dans l’hypothèse ou bien” et “bien sûr, nous-mêmes pourrais partir avec plus que ce que j’avais or départ, cependant nous-mêmes devrais peut-être aller jusqu’au bout…”. Mauvaise idée. Arrête tant que tu as de l’avance. Ma règle personnelle est qu’une que j’ai dilaté de 50% chez rapport afin que j’ai commencé, nous-mêmes prends ces jetons et je les mets dans mon poche pour ne plus jouer avec. Ensuite, je joue achevés les bénéfice qu’il me reste. Si nous-mêmes incessant à bien faire, je continue à toucher intégraux les 50 % jusqu’à ce que mes chance se tarisse. Avec ces configuration, nous-mêmes m’en vais encore avec lourdement plus que ce que j’ai commencé, si j’ai de la chance.
Maintenant, vous êtes prêt à frapper le sol, à lancer des dés, à dire des affaires cool tel que “frappez-moi” et à passer un bon moment. Bonne chance !
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About us
With hundreds of world-class casino games, hippodrome players can enjoy our superb selection of roulette, blackjack and video poker.
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- Verification policy
- Privacy policy
- Cookie policy
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The hippodrome online casino
At the hippodrome online casino we understand the thrill and excitement of online gaming better than anybody and we’re delighted to welcome you to our world of winners. With over 450 premium casino games, including roulette, blackjack, progressive slots and more, we’ve got something special for everyone.
Our friendly support team is available 24/7, all year round and we boast some of the most advanced security features available online. Join us today and you’ll instantly qualify for up to £250 bonus* as part of our exclusive welcome offer. Make the most of all the hippodrome online casino has to offer and enjoy elite gaming like you’ve never experienced it before.
Hippodrome online casino supports responsible gambling.
Hippodrome online casino is a brand managed by betway limited (C39710), a maltese registered company whose registered address is 9 empire stadium street, gzira, GZR 1300, malta. Betway limited is licensed and regulated in great britain by the gambling commission under licence number: 000-039372-R-319367 and outside of great britain, by the malta gaming authority, under licence number: MGA/B2C/130/2006.
The hippodrome online casino review
We've thoroughly reviewed the hippodrome online casino and gave it a good reputation rating. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. The hippodrome online casino is related to other online casinos listed below and its rating is also positively influenced by them. Read the full review below and learn more about this casino.
According to our research and estimates, the hippodrome online casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.
The hippodrome online casino is connected to land-based casinos or betting shops. Judging purely by the online casino website, this casino would have a lower rating that it currently has from us, however, because of the availability of brick-and-mortar establishments and the credibility they add to the online casino, we've decided to increase our rating a little bit.
We currently have 9 complaints directly about this casino in our database, as well as 10 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,692 black points in total, out of which 185 come from related casinos. You can find more information about all of the complaints and black points below.
The hippodrome online casino appears on only one blacklist, which hasn't influenced our rating of this casino. We've chosen to ignore it either because it's related to the casino's previous owner, or because of some other applicable reason.
The hippodrome online casino is a good online casino. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting a very good or perfect reputation rating from us. Even despite that, you can expect this casino to be a good place to play at.
Terms and conditions
Hippodrome online casino - terms and conditions
Welcome to the hippodrome online casino, a world-class provider of online casino.
Note: to help you navigate these terms we’ve added some notes in plain english. These are not legally binding, but everything else on this page is.
These terms and conditions apply to customers (“customer/s” “you”) who use any of the products, apps, websites offered by, or register an account (collectively referred to as “our services”) with any of brands managed by, betway limited (“hippodrome”, “us / we / our”).
To use our services, you must create an account and deposit.
In addition to this document, our terms and conditions (“terms”) include the following documents:
- Responsible gambling policy
- Privacy policy
- Cookie policy
- Withdrawal policy
- Verification policy
- Protection of player funds policy
- Any individual terms of bonuses, promotions, loyalty schemes and/or competitions (“promotional offers”) offer by us
By selecting the “yes, I agree to the terms and conditions and I am over 18 years of age” box when you create an account with hippodrome, you are agreeing that you have read and understood these terms and you acknowledge that you shall be bound by these terms.
If you have any questions about these terms you should contact customer support before proceeding. If you do not agree to any of these terms, you should not use our services.
Note: if you play or bet with hippodrome, these terms and associated documents apply to you. Please ask us if you don’t understand anything.
1. About the hippodrome online casino
Hippodrome is a brand managed by betway limited (C39710), a maltese company whose registered address is: 9 empire stadium street, gzira, GZR 1300, malta.
When you register, you are creating an account with betway limited. These terms are held with betway limited.
By accepting these terms you are fully aware that there is a risk of losing money when gambling and you are responsible for any such loss. You agree that your use of our services is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against betway limited or any partner, or respective directors, officers or employees.
Applicable to customers who are residents of great britain: all customer funds are held by betway limited in a segregated customers’ funds bank account, separate from company funds. For more details, please refer to our protection of customer funds policy.
Note: betway limited is a company based in malta. We protect any money you deposit in your account, and keep it separate from the money we use to run our business.
2. Jurisdiction
2.1 licences and regulatory authority
Applicable to customers who are not residents of great britain: betway limited is licensed and regulated by the malta gaming authority (MGA) with licence number: MGA/B2C/130/2006.
Applicable to customers who are residents of great britain: betway limited is licensed and regulated by the UK gambling commission under licence number: 000-039372-R-319367.
Note: betway limited is committed to giving you a fair, safe, and fun place to gamble. To do this we follow a lot of local laws and hold a lot of licences.
You may not use our services if your jurisdiction is afghanistan, angola, argentina, australia, belize, bolivia, bosnia and herzegovina, bulgaria, chile, colombia, costa rica, cuba, dominican republic, ecuador, el salvador, france and its outlying territories, german state (bundesland) schleswig-holstein, ghana, greece, greenland, guyana, haiti, honduras, hong kong, hungary, iran, iraq, israel, kenya, lao people’s democratic republic, lithuania, mexico, myanmar, mozambique, nicaragua, nigeria, north korea, panama, papua new guinea, paraguay, peru, philippines, portugal, romania, russia, serbia, singapore, slovenia, slovakia, south africa, sri lanka, suriname, switzerland, syria, thailand, trinidad & tobago, tunisia, turkey, uganda, uruguay, USA and its outlying territories, vanuatu, venezuela or yemen.
Any accounts created or used in those jurisdictions will be closed, all wagers placed from these jurisdictions will be voided.
Note: we only offer our services to customers where it is legal to gamble.
3. Creating an account
You must be at least 18 years of age, and above the legal age for gambling in the jurisdiction in which you reside in, to use our services. Underage gambling is a criminal offence.
We are required to verify all of our customers’ identities to comply with the requirements of our licences, our responsibility to prevent underage gambling and to prevent crime.
At registration, you are required to enter your personal details, such as name, address, and date of birth. All your data is used and protected as described in our privacy policy.
We will do our best to automatically verify your details based on the information you submit during the registration process. If we cannot do so you will be required to provide valid identification documents proving your identity, age and address. Acceptable identification documents include, but are not limited to:
- Copy of a valid photographic identification document, such as a passport or driver’s licence; and
- Copy of a recent utility bill confirming residence, such as an electricity bill, telephone bill etc. (important: the utility bill must not be older than 3 months); and
- Copy of a recent credit card (where applicable) / debit card / bank account statement (note: the account statement must relate to the financial method used when accessing our services and must not be older than 3 months).
If your details cannot be verified based on the documents provided, you must provide additional information until we are able to successfully verify your identity. If we cannot complete verification, we will terminate your account.
To ensure the information we hold on you are always up to date, we may, from time to time, reperform our verification checks.
Note: we’re committed to providing a safe place for adults to gamble. To do this we verify the identity of our customers. In most cases, this can be done automatically, but sometimes we might have to ask you for more info.
Employees of hippodrome, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in games or betting.
4. Your account
You may only register and operate a single account. If you hold more than one account we reserve the right to suspend additional accounts until all the account details and balances (belonging to you) are consolidated. Once completed, all other accounts will be terminated leaving a single account.
You are required to keep your personal details up to date at all times. If you change your address, e-mail, phone number, form of payment or any other contact or personal information, please contact customer service in order to update your account information.
Updating or adding additional payment details for the purpose of a withdrawal may only be done by contacting customer service.
The account registration process requires you to choose a password. We encourage all customers to set strong passwords, such as using a mixture of lower case and upper case letters, numbers, and special characters.It is your responsibility to keep your password secret. You must not share your password with anyone, and hippodrome will never ask you to reveal your password. Any actions carried out through your account will stand if your user name and password have been entered correctly.
4.4 verification of bank details
If you use a credit card (where applicable)/ debit card and/or a financial/bank account for transactions at hippodrome, the account/cardholder’s name must be the same as the name you used when registering a hippodrome account.
Should the name you registered on the hippodrome account and the name that appears on your credit card (where applicable)/ debit card and/or financial/bank account differ in any way, we reserve the right to suspend your account. Should your account be suspended, we recommend you contact customer service for details regarding our verification process.
Note: hippodrome accounts are for personal use, so we require that your account and form of payment be in your real name and only used by you.
4.5 inactive / dormant accounts
Hippodrome will consider an account to be inactive after a period of 12 months after the last account login.
An administration fee of 5.00 GBP for GB customers, or 5.00 euros for non-GB customers, will be deducted from an inactive account on a monthly basis until such a time as the account is no longer in credit, or has become active once again. The first fee will be charged at the end of the 12th month after the last account login was recorded. You will be contacted prior to this happening.
Note: if you don’t log in for over a year, your account will be charged a monthly fee. Don’t worry, we’ll send you a few reminders before that happens.
5. Payment details / withdrawals
5.1 withdrawing your funds
You may withdraw your cash balance at any time, subject to the minimum withdrawals in section 5.4. However, you will need to meet wagering requirements before withdrawing any bonus or winnings associated with it. See section 6.2 for more information on wagering requirements.
Hippodrome must successfully verify your identity as described in section 3. If you have not been fully verified, you will not be able to deposit, play or withdraw.
Hippodrome reserves the right to run credit checks on all cardholders with third party credit agencies on the basis of the information provided on registration.
Hippodrome incurs fees when payments are processed. To cover our fees, we apply a minimum withdrawal amount of 5 GBP/EUR/USD/CAD (or currency equivalent) for debit card and paypal transactions. All withdrawals (wherever possible) will be processed back to the same payment method used to make a deposit on the account. Please refer to hippodrome’s withdrawal policy for more information.
Payment charges may be incurred. Please contact customer support if you have any questions about your withdrawal or associated fees.
Note: the minimum withdrawal amount is £5. However, should your account have less than the minimum amount, we will still process a withdrawal for the balance in your account, subject to a £1 withdrawal fee. You can check your balance, and the status of any bonuses, in the my account section when you are logged in.
5.5 inter-account transfers
The transfer of funds between individual accounts is strictly prohibited.
Participation on credit is prohibited at hippodrome.
Hippodrome is not a financial institution and thus any deposits made into your account are not due any interest payments on the deposit(s) whatsoever.
5.7.2 no legal or tax advice
Hippodrome does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from hippodrome.
Note: we’re not a bank, so we don’t give out tax advice, loans or interest.
6. Bonuses
6.1 separate terms and conditions
We may, from time to time, offer bonuses, promotions and/or competitions which are governed by separate terms and conditions. Any bonuses or special gifts credited to your account must be used in adherence with such terms and conditions.
In the event and to the extent of a conflict between these terms and the promotion- or competition- specific terms and conditions, the promotion- or competition- specific terms and conditions shall prevail.
6.2 withdrawals of promotional offers
If you accept a promotion offer that includes a wagering requirement, you will have to meet the wagering requirement of the offer before withdrawing your bonus balance.
You can withdraw your deposited cash at any time. Should you wish to withdraw your cash balance prior to completing wagering requirements you may do so by contacting customer support. Please note you will be required to forfeit your bonus balance, should you wish to withdraw your deposited funds before the promotional offer terms are met. Please carefully review the terms and conditions of any promotional offers you accept.
6.3 withdrawal limits on free promotional offers
Unless specifically stated otherwise in the applicable terms of a promotion, if you are granted a bonus without having to deposit, hippodrome may limit the amount that you can withdraw in relation to that bonus (being both the bonus and the winnings associated with it) to £/$/€50. This limit applies to all free bonuses and free casino spins granted without requiring a deposit.
Hippodrome reserves the right to withdraw any promotional offer at any time, subject to the promotional offer having a specific eligibility period. This does not affect promotions that customers have already opted in to and qualified for.
All hippodrome offers are intended for recreational customers and hippodrome may, in our sole discretion, limit the eligibility of customers to participate in any given promotion. We reserve the right to withdraw the availability of any offer or all offers to any customer.
In addition to the specific requirements of any promotional offer, all offers are limited to one person, family household address, e-mail address, telephone number, same payment account number (e.G. Debit card, etc.) and shared computer, e.G. School, public library or workplace.
Note: we offer lots of great promotions and competitions for our customers. Make sure you read the promo terms and check that the contact details you provide us are accurate so you don’t miss out on any rewards. If you don’t understand anything, please ask before playing.
7. Acceptable use
7.1 acceptable use of our services
You may use our services for lawful purposes only. You will cooperate fully with any hippodrome investigation into activity as detailed below.
You may not use our services:
- For any illegal activity or transaction (for example money laundering, funding of terrorism, identity theft, or payment fraud) under the laws of any jurisdiction that applies to you;
- To unlawfully obtain winnings;
- If you provide incorrect or misleading information regarding your identity, age or location, or refuse to provide information requested by hippodrome;
- If you use more than one active account at hippodrome;
- If the identity of the person who has registered a hippodrome account does not match the identity of the financial/bank account and/or the credit card (where applicable)/debit card(s) linked to that account, as described in section 4.4;
- If you have allowed (intentionally or unintentionally) someone else to use your hippodrome account;
- If you have placed bets or wagers in a coordinated manner with other customer(s) involving the same (or materially the same) selections to minimise losses. Hippodrome is for sole use on an individual basis and for personal entertainment only;
- If hippodrome has received a “chargeback” and/or "return" notifications via your bank or a deposit mechanism used on your account;
- If you undertake any kind of fraudulent activity, such as identity theft;
- If it is determined by hippodrome that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc) designed specifically to defeat the gambling systems;
Note: we are committed to offering our customers a fair, safe place to gamble. We don’t tolerate illegal activity or cheating.
7.2 account suspension and termination
7.2.1 investigation and suspension
In the case that we suspect a customer has violated these terms, or engaged in any activity described in 7.1 hippodrome reserves the right to suspend your account without notification, and your account will remain suspended until the matter has been fully investigated. You agree to cooperate fully with any hippodrome investigation into such activity.
Should our investigation result in knowledge that you have violated these terms, or engaged in any activity described in 7.1, we reserve the right to restrict or close your account. In these instances, we will withhold the balance on your account, up to the amount of any loss or fees incurred by hippodrome. Cases of underage gambling will be dealt with as described in section 3.2.
If you have engaged in illegal activity, hippodrome is under no obligation to refund to you any money that may be in your account. In addition, hippodrome shall inform the relevant authorities, relevant regulatory body, sports governing bodies, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will not be allowed to open any future accounts with us.
7.3.1 promotional restrictions
We reserve the right to withdraw the availability of any offer or all offers to any customer as described in section 6.4.
In addition, if you violate these terms, the general bonus account terms or the terms of a promotional offer, we reserve the right to void your bonus and any winnings associated with that bonus.
If you violate any of the terms referenced above, you may also be deemed ineligible for future promotions.
8. Privacy policy
Hippodrome is committed to protecting and respecting your privacy and complies with all applicable data protection and privacy laws. For more information on how and why we process your data, please review our privacy policy.
If we want to use your details for any promotional activity outside of hippodrome or our services, you agree to being contacted and asked to consent to your details being used without additional compensation, except where prohibited by law.
9. Responsible gambling
Hippodrome is committed to offering its customers a fun and friendly online gambling experience, whilst also recognising that gambling can cause problems for a minority of individuals. For this reason, we actively promote responsible gambling and encourage customers to make use of a variety of responsible gambling tools and features so as to better manage their account. Please refer to our responsible gambling policy for full details.
Note: we want all customers to “bet the responsible way”. If you have any questions about the tools we offer or just want more information, please get in touch with customer support.
9.2 additional information
For more information on preventing underage gambling and complaints, please review the player protection page.
10. Support and complaints
Customer support is available if you experience any difficulties. Customer support can be reached by e-mail on: support@hippodromeonline.Com
We will always do our best to resolve any issues you have with our service. Unfortunately, sometimes this is not possible via the standard customer support process. If you are unhappy with some aspect of our service, you can raise a formal complaint. Customer complaints/claims of any nature must be submitted within 6 months of the issue occurring.
To ensure your complaint/claim is dealt with promptly, please submit your complaint to the following email address. You will be sent a copy of our complaints process when you contact the below email address, or alternatively you can request a copy at any time by contacting customer support.
For customers who are residents of great britain:
- E-mail: ukmanager@hippodromeonline.Com
- Post: hippodrome online, c/o betway limited, PO box 70417, london, NW1W 7LN
For customers who are not residents of great britain:
- E-mail: manager@hippodromeonline.Com
- Post: hippodrome online, c/o betway limited, PO box 29, malta post, gzira, GZR-1300, MALTA
To ensure your complaint is dealt with promptly, please include the following information:
- Your username/account number
- Your registered first name and surname
- A detailed explanation of the complaint/claim
- Specific dates and times associated with the complaint/claim (if applicable)
Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, within 10 days from the date on which the complaint is received. In certain cases and based on valid reasons, we may need to extend this to a further 10 days, in which case we will be informing you accordingly. If for some reason you are not satisfied with the resolution of your complaint, you may refer the matter to one of our ADR entities.
Should you ever suspect that a customer is colluding with another customer or cheating in any way, please notify hippodrome via the means of communication listed in the above customer complaints section.
Note: we take customer satisfaction extremely seriously, so we have an independent team who will investigate any issues you feel hasn’t been resolved to your satisfaction.
10.3 alternative dispute resolution (ADR)
If after completing the complaints process we have not been able to reach an agreement, you may refer the matter to one of our named ADR entities or, alternatively, you can refer the matter via the european commission’s online dispute resolution (ODR) platform, who will then forward it on to the relevant ADR entity.
Please note you will be able to refer the matter to an ADR or the ODR only once a deadlock has been reached and therefore a letter is issued and an internal compliant reference number provided.
An ADR entity will act as an impartial adjudicator on disputes that arise between hippodrome and a customer only when:
- The customer has been through hippodrome’s own internal customer complaint procedure; and
- A deadlock regarding the resolution exists.
The ADR entity available to customers who are residents of great britain is:
- Ecogra, if your complaint relates to casino.
The ADR entity available to customers who are not residents of great britain is:
- Ecogra – all disputes
Adrs are free of charge and the ruling reached by the ADR entity will be considered final by both hippodrome and the customer, subject to full representation being given to all parties involved.
Click here for more information about ecogra’s dispute resolution service and to complete the ecogra dispute form.
Click here for more information about the ODR platform’s services and to complete the ODR complaint form.
Note: if we can’t come to an agreed resolution to your formal complaint, it can be reviewed by an independent third party dispute resolution service free of charge.
11. Games and interruptions in play
Subject to your statutory rights as referred to in clause 13.2 below, the service and the software are provided on an “as is” basis and we do not promise that the services or software will be available uninterrupted and in a fully operating condition at all times. Access to the services and/or software may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.
We shall not be liable for computer malfunctions, failure of telecommunications service or internet connections nor attempts by you to participate in games by methods, means or ways not intended by us.
In the event of a malfunction in a game, service or any of the related systems, or due to any other error, all wagers placed during such period are void and will be refunded. Funds obtained from a malfunctioning game or service shall be void, as well as any subsequent game rounds or services with said funds, regardless of what games or services are played using such funds. If you are, as a result of such malfunction or error, credited with funds resulting in any overpayment or over-crediting to your account, it is your responsibility to promptly inform hippodrome. Hippodrome reserves the right, upon becoming aware of any erroneous crediting, or payment of funds, to adjust your account to recover any such funds.
In the event of a system malfunction, all unconfirmed bets are void. We are not liable to you for any loss that you may incur as a result of such suspension or delay.
Note: we work hard to bring you lots of top quality services and games. If anything breaks, we will fix it as quickly as possible, and will do our best to make sure you are not negatively affected.
In the event of a discrepancy between the result showing on your software and the hippodrome server software, the result showing on the hippodrome server software shall be the official and governing result.
You may be at a disadvantage in peer-to-peer gaming, whilst playing against other customers as a result of technical issues, such as slower network speeds or slower end user device performance.
Live television and other broadcasts which are provided to you as part of any hippodrome offering may be delayed, which will lead to others processing more up-to-date information in relation to such broadcasts.
Although we shall take all reasonable measures to ensure that the services are not faulty, we cannot guarantee that the service will never be faulty, but we will investigate and, where possible, correct reported faults as soon as we reasonably can. If a fault occurs, you should report the fault by e-mail or in writing to our customer service centre.
Note: if you see anything wrong with the website or apps, please let us know by contacting our 24/7 customer support.
We may temporarily suspend the whole or any part of the service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the service, as soon as is reasonably practicable, after such temporary suspension.
Hippodrome reserves the right to suspend, modify or remove or add content to the website (other than these terms) or its software at its sole discretion with immediate effect and without notice. Subject to your statutory rights as referred to in clause 13.2 below, we shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the software or services.
12. Intellectual property
12.1 intellectual property
Intellectual property means trademarks and trade names, whether registered or not, including trade mark applications and registered trademarks, with the goodwill which attaches in such trade names and trademarks, domain names, getup, trade dress and trading style, including without limitation as presented in websites; domain name registrations and any variations thereof now and in the future; any copyright in the getup, trade dress or trading style, any right or licence under copyright to use such getup, trade dress or trading style, any software code, architecture of software, look and feel of software, or any other intellectual property, owned by or licensed to us, in each case in any part of the world.
You acknowledge and agree that all right, title and interest in the intellectual property is our absolute property or duly licensed to us. Any use of the intellectual property without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the intellectual property in any manner whatsoever.
You acknowledge and agree that the material and content contained within the website is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.
We hereby grant you a licence to use our services, subject to these terms. All rights on our services are reserved, and you may use our services only as licensed to you.
Note: we build great products & content for your personal use and enjoyment, but they are still our property.
13. Liability
You agree that you will be responsible for any losses, expenses or other costs incurred by us without limitation as a result of any breach by you of these terms and conditions.
13.2 limitation of liability
Nothing in these terms and conditions excludes liability for:
- Death or personal injury;
- Fraud (including fraudulent misrepresentation); or
- Statutory rights.
You have certain rights under law. These include:
- That we will provide services with reasonable care and skill; and
- That you will have a right to repair or compensation for damage to your device or other digital content caused by any digital content we provide to you.
You have certain legal remedies if we breach any of these rights which may apply irrespective of these terms and conditions. Nothing in these terms and conditions is intended to affect these legal rights or other rights to which you may also be entitled.
The total liability of our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability. Hippodrome also shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with
- Delays or interruptions in operation or transmission, loss or corruption of data
- Communication or lines failure
- Any person’s misuse of the software, its content
- Or any errors or omissions in the website’s content.
Hippodrome shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the gaming contract that is caused by events outside our reasonable control.
Note: we're not liable for various things that are outside of our control or part of the nature of the services we provide.
Hippodrome shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage arising from or in any way connected with your use of any link contained on the website. We are not responsible for the content contained on any internet site linked to or from our services.
Although we shall take all reasonable measures to ensure that the software and files are free from computer viruses we cannot and do not guarantee that the software and files are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
14. These terms
Hippodrome reserves the right to amend these terms and conditions, or to implement or amend any procedures, at any time. In the case that we make a material change, we will notify you via a pop-up on the website or another communication method.
Nothing in these terms shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
If any of the terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, hippodrome’s original intent.
14.4 explanation of terms and conditions
We consider these terms to be fair. Should you need any advice regarding these or any other part of our service, please contact customer service.
Please note that all correspondence and telephone calls may be recorded.
These terms are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.
14.6 governing law and jurisdiction
We try and resolve any disagreements quickly and efficiently. If, however, you wish to bring proceedings against us, you must do so in malta or, if you live elsewhere in the EU, in the country in which you live in the european union. These terms and conditions and the relationship between you and us shall be governed by, and interpreted in accordance with, the laws of malta. If you are a resident of the european union, this will not affect any of the statutory rights that you have a right to as a resident of such country.
Last updated
Last updated: 10/07/2020 at 10:00 BST.
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